by Operations Council | May 8, 2024 | Leadership, Operations Best Practices
Data-driven decisions. It’s a term that’s becoming a bigger part of business conversations. And it makes perfect sense. It’s essential to consider data to base current decisions on past outcomes and behaviors. But a COO must ask themselves, “Which data should I rely...
by Operations Council | Apr 18, 2024 | COO Insights, Leadership
In the fast-paced world of business, effective communication stands as the backbone of successful leadership. For COOs, the challenge is not just in what they communicate, but how, when, and to whom. The complexity of this communication landscape can be navigated...
by Operations Council | Mar 20, 2024 | Career, COO Best Practices, Leadership
Every company experiences its share of ups and downs. There may be times when the future is uncertain. Leaders must reassure their teams while facing some major decisions. The weight of uncertainty falls heavily on a leader’s shoulders, but COOs must be prepared to...
by Operations Council | Feb 12, 2024 | COO Best Practices, COO Insights, Leadership, Operations Best Practices
Operations Council recently held a webinar on the 2024 COO/Operations Sentiment Study Results – Webcast Panel. Our expert panelist was Courtney Rottman. Courtney is COO for Care Technology at EverNorth Health Services, a Cigna Corporation. She has more than 20 years...
by Operations Council | Dec 28, 2023 | COO Insights, Leadership
The Chief Operating Officer (COO) role is often misunderstood. They assume the role of second-in-command in an organization, but in many instances, they stand as a linchpin in dynamic business landscapes. As the second-in-command to the CEO, the COO shoulders the...
by Operations Council | Dec 11, 2023 | Leadership
Successful leaders are recognizing the need for a transition of these two diverse mindsets: operator mindset and CEO mindset. The best approach is having both mindsets for a better outcome in the company. Below you will learn about the operator mindset and the CEO...
