COO’s on the Move: August 2026
August brought a new round of leadership changes across operations, with companies appointing COOs to oversee execution, organizational growth, and day-to-day performance. Here are the 11 Chief Operating Officer appointments announced during the month. Warner Music...
The Hidden Cost of Process Exceptions and Why COOs Should Track Them
Most organizations have documented processes for important operational activities. Purchase orders follow an approval sequence. Customer requests move through established workflows. Inventory is replenished according to defined procedures. Contracts, invoices, service...
When Operational Metrics Stop Being Useful: How COOs Can Build a Better Performance Scorecard
Operations leaders have never lacked data. Most organizations track dozens, and sometimes hundreds, of measures across productivity, quality, labor, inventory, service, cost, safety, customer satisfaction, and other areas. The difficulty is determining which of those...
Closing the Operations Skills Gap in the AI Era
According to BCG research, 74% of businesses have integrated AI in near-daily operations, but only 36% of respondents feel they’ve provided sufficient training. This leads to a skills gap, which is especially impactful in operations- and it’s the COO’s responsibility...
COO’s on the Move: July 2026
July brought another active month of executive leadership changes as organizations across manufacturing, healthcare, retail, mining, and technology announced new Chief Operating Officers. As companies continue focusing on operational excellence, customer experience,...
Why Real-Time Operational Visibility if Replacing Monthly Reporting
For decades, monthly reporting was a gold standard in business decision-making. Teams closed the books, compiled numbers, created presentations, and reviewed what happened for the last 30 days around the conference table. It worked, but given current technology,...
How Sustainability Initiatives Are Becoming Operational Drivers
Historically, sustainability has been a siloed component of business operations. It was carved out of a compliance or marketing budget and disconnected from production, P&L, and the supply chain. But today, that’s changing with a 2025 Deloitte report showing 83%...
Why Operational Complexity Is Becoming More Dangerous Than Operational Cost
For years, cost has been a priority for COOs. Trimming the budget, tightening the supply chain, and doing more with less were main focuses. But today, business leaders realize complexity is just as important, and even more dangerous. Operational complexity is risky...
COO’s on the Move: June 2026
Companies are strengthening their operational leadership with experienced executives focused on execution, efficiency, and growth. Today, Operations Council will explore 10 COO appointments and career moves that happened in June 2026. Citi Announces Nadiya...
Deloitte’s Enterprise AI Findings Signal a New Mandate for Operations Leaders
Artificial intelligence has generated no shortage of executive attention over the past several years. Boardrooms have discussed it, investors have evaluated it, and leadership teams have explored countless pilot programs designed to determine where the technology may...
The New COO Career Path: Skills That Matter More Than Operational Efficiency
The chief operating officer role has long occupied a distinctive position within the executive suite. While chief executives often focus on strategy, market positioning, and external relationships, COOs traditionally have been entrusted with transforming objectives...
Why Supply Chain Resilience Is Becoming an Operations Leadership Issue Rather Than a Procurement Issue
For many years, supply chain management was often viewed as a specialized discipline centered primarily within procurement, sourcing, and logistics functions. Procurement teams negotiated contracts, managed supplier relationships, monitored costs, and worked to ensure...
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