by Operations Council | Aug 18, 2026 | Supply Chain
Most organizations have documented processes for important operational activities. Purchase orders follow an approval sequence. Customer requests move through established workflows. Inventory is replenished according to defined procedures. Contracts, invoices, service...
by Operations Council | Aug 13, 2026 | Data, KPIs
Operations leaders have never lacked data. Most organizations track dozens, and sometimes hundreds, of measures across productivity, quality, labor, inventory, service, cost, safety, customer satisfaction, and other areas. The difficulty is determining which of those...
by Operations Council | Aug 4, 2026 | Artificial Intelligence (AI), HR/Talent
According to BCG research, 74% of businesses have integrated AI in near-daily operations, but only 36% of respondents feel they’ve provided sufficient training. This leads to a skills gap, which is especially impactful in operations- and it’s the COO’s responsibility...
by Operations Council | Jul 31, 2026 | COOs on the Move
July brought another active month of executive leadership changes as organizations across manufacturing, healthcare, retail, mining, and technology announced new Chief Operating Officers. As companies continue focusing on operational excellence, customer experience,...
by Operations Council | Jul 22, 2026 | Analytics
For decades, monthly reporting was a gold standard in business decision-making. Teams closed the books, compiled numbers, created presentations, and reviewed what happened for the last 30 days around the conference table. It worked, but given current technology,...
