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The Operational Cost of Too Many Handoffs

The Operational Cost of Too Many Handoffs

by Operations Council | Sep 10, 2026 | Operational Efficiency, Operational Performance, Operational Planning

Many business processes require cooperation among several departments. A customer order may pass through sales, finance, operations, inventory management, logistics, and customer service before it is complete. A purchasing request may involve an employee, manager,...
Why Capacity Planning Deserves More Attention From COOs

Why Capacity Planning Deserves More Attention From COOs

by Operations Council | Sep 3, 2026 | Operational Planning, Operations Best Practices

Capacity problems rarely announce themselves as capacity problems. They appear as delayed orders, excessive overtime, longer customer response times, missed production schedules, growing backlogs, employee fatigue, or declining service levels. Management may address...
Bridging Operational Planning with Corporate Strategy

Bridging Operational Planning with Corporate Strategy

by Operations Council | Nov 12, 2025 | Operational Planning

Operational planning is a priority for any COO, and possibly the most critical part is ensuring it aligns with corporate strategy. Every aspect of the planning process should support corporate goals. It should increase revenue, promote efficiency, and boost customer...

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