Specialized Resources and Programs for COOs and Operations Executives
Learn MoreOperations Council Announces AI Courses with MIT Open Learning
The Operations Council announces AI courses and certification programs in collaboration with MIT Open Learning.
2026 Corporate AI Talent Study
Understand how your AI and executive peers are approaching one of the most critical challenges in artificial intelligence today: talent.
Meet the COO – Interview Series
Our new series interviews top operations executives from some of the most interesting companies and organizations in the world.
Recent Articles
Why COOs Should Measure Rework Alongside Productivity
Productivity is among the most familiar measures in operations. Organizations track units produced, orders processed, customer requests completed,...
The Operational Cost of Too Many Handoffs
Many business processes require cooperation among several departments. A customer order may pass through sales, finance, operations, inventory...
Why Capacity Planning Deserves More Attention From COOs
Capacity problems rarely announce themselves as capacity problems. They appear as delayed orders, excessive overtime, longer customer response...
COO’s on the Move: August 2026
August brought a new round of leadership changes across operations, with companies appointing COOs to oversee execution, organizational growth, and...
The Hidden Cost of Process Exceptions and Why COOs Should Track Them
Most organizations have documented processes for important operational activities. Purchase orders follow an approval sequence. Customer requests...
When Operational Metrics Stop Being Useful: How COOs Can Build a Better Performance Scorecard
Operations leaders have never lacked data. Most organizations track dozens, and sometimes hundreds, of measures across productivity, quality, labor,...
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