by Operations Council | Feb 27, 2025 | Customer Experience, Operational Excellence
Operational excellence does more than support workplace productivity. It boosts customer satisfaction. When operations are efficient, quality improves, and orders go out faster, making customers more likely to stay loyal to your business. COOs should focus on...
by Operations Council | Oct 11, 2024 | Operational Excellence
Productivity is key to a business growth, and recently, productivity has been on the decline. McKinsey & Company latest research examines how a new take on operational excellence can help rekindle productivity—and reveals five practices that matter in...
by Operations Council | May 16, 2024 | Operational Excellence, Operations Best Practices
Efficiency is key to business success. An efficient company will meet deadlines, exceed customer expectations, and produce higher ROIs. They will avoid bottlenecks, glitches, and errors. It is a COO’s responsibility to oversee operations to ensure they are running as...
by Operations Council | Feb 8, 2024 | Operational Excellence, Technology
Do you believe tech is accelerating your business operations or is it getting in the way? In 2023, many companies started to use more technology in their business operations, such as AI. Today, you will get a better understanding of operational excellence. As reported...
