A people-centric approach puts employees and customers first. It shows a company cares about the people it works with. It empowers employees to make decisions and lets customers know they are valuable to your business.

There are several strategies COOs can integrate to develop a people-centric approach in their organization. Here are a few to consider.

Transparent Communication

Transparent communication is essential in the messages you send employees and customers.

Employees should be informed of changes in company policy and operations well before they happen. They should understand the reason behind the changes. They should have a clear understanding of the organization’s goals and challenges so they comprehend the driving force behind every decision.

Customers should also be kept abreast of changes. If a crisis occurs, organizations must inform the public of why it happened and take full accountability. They must provide clear and accurate information in everything they do.

Additionally, companies should have core values that guide how they communicate. They should instill core values into their actions to convey a sense of transparency.

Diversity and Inclusion

Diversity and inclusion benefits companies and employees. Companies can gain insights from various cultures. Employees feel comfortable and appreciated in their workplace. These characteristics also improve the company’s reputation and may help them appeal to a wider audience.

There are several ways organizations can promote diversity and inclusion in their workplace. They can implement diverse hiring across departments, recognize various cultural holidays, and enforce strict anti-discriminatory rules. Organizations that take this approach will see growth across various metrics.

Autonomy and Empowerment

Autonomy must be enforced in the decision-making process. Leaders must be prepared to allow teams to make decisions on various matters.

This strategy will make employees feel trusted and empowered. They will feel loyal to their organizations and become more productive in their roles.

Promote a Work-Life Balance

Employees appreciate a healthy work-life balance. In addition to promoting loyalty and productivity, a work-life balance enhances employee health.

When employees are stressed, they can experience mental and physical health issues that lead to time off work. When workers take sick days, organizations lose money and productivity. A positive work-life balance means fewer sick days and an improved workflow.

Organizations can improve work-life balance by implementing a hybrid or remote workforce. They can offer employees mental health days. They can also set up in-office wellness amenities like daycare and meditation rooms.

 Ask for Feedback

Feedback is a valuable tool in a people-centric company. Organizations can ask for feedback from customers in the form of surveys, reviews, and social media. They should also communicate with their staff to learn how they are adjusting to new developments, projects, and decisions.

Companies that actively ask for feedback will learn more about their organizations. They can use feedback to make improvements on products and services and within the workplace. They will make employees and customers feel more valued.

Offer Room for Advancement

Today’s workers don’t want to feel like they are stuck in dead-end jobs. COOs can promote forward movement to make workers feel valued. They can offer training opportunities, promotions, and other opportunities.

Employees are more loyal to companies that take an interest in their careers. They will stay with the company longer and reduce costly turnover. Additionally, companies will have the advantage of internal hiring which reduces time and money spent in the hiring process.

A People-Centric Attitude

A leader can integrate several strategies that promote a people-centric approach, but a positive attitude is essential in forging a connection.

Leaders must be empathetic. They should show employees they care on a personal and professional level. They should support them during difficult times.

A leader must also lead by example. They should demonstrate company values, confidence, and a strong work ethic in everything they do. They will inspire their workforce to follow suit.

Recognition and appreciation also go a long way. Leaders must recognize employee achievements through praise, promotions, awards, and bonuses. They must show their workers that they value their hard work and give them a reason to continue to do their best.

A people-centric approach is essential to a positive work culture. Sign up for our newsletter to learn more about how to make people feel valued in your organization.