How to Empower and Retain High-Performing Teams in Operations
Hiring great talent for your operations team is just the first step. The real challenges are retention and empowerment. Teams should feel empowered to innovate and think freely while feeling good about working for the company, and leaders play a huge role in making it...
COO’s on the Move: September 2025
The month of September brought significant shifts in the C-suite, with a range of companies across industries welcoming new chief operating officers. From food and hospitality to healthcare, manufacturing, and transportation, organizations are reshaping leadership...
How to Build a Resilient Quote-to-Cash Process – Webinar Highlights
The Operations Council, IT Executives Council and Controllers Council recently held a panel discussion titled, How to Build a Resilient Quote-to-Cash Process, sponsored by Workiro. Our subject matter experts were Jason Ross, Enterprise Solutions Strategist at Workiro...
Balancing Cost Savings with ESG Commitments
ESG commitments can dictate how a business is run. These environmental, social, and governance principles focus on energy use, stakeholder relationships, and the company’s leadership and management. Organizations that adopt these systems can improve their services,...
Document Management Tips, Tricks and Best Practices – Webinar Highlights
The Operations Council and IT Executives Council recently held a panel discussion titled, Document Management Tips, Tricks and Best Practices, sponsored by Workiro. Our subject matter experts were Saf Ahmed, Senior Business Development Manager at Workiro, and Chris...
How Operations Leaders Can Drive Talent Strategy
A COO wears many hats. They manage daily operations and administrative functions, ensuring the company reaches its goals. But can talent strategist be added to that list? Operations teams are connected to other departments in more ways than one would realize. These...
Turning Operations into a Competitive Advantage in Customer Experience
Your operations team may not interact directly with customers, but there is no denying how they impact the customer experience. It’s up to them to deliver quality products and services within an expected time frame to meet (or possibly exceed) customer expectations....
COO’s on the Move: August 2025
In today’s rapidly evolving business environment, operational leadership plays a pivotal role in driving efficiency, innovation, and sustainable growth. Chief Operating Officers are stepping into the spotlight as organizations navigate shifting markets, digital...
The Hidden Costs of Operational Bottlenecks (and How to Eliminate Them)
Poor communication, inadequate planning, inefficient processes. These are all operational bottlenecks that are doing more than causing delays. They cost your company money, negatively impact reputation, and contribute to employee burnout. Fortunately, there are things...
2025 State of Operations Talent Study Results – Webcast Highlights
Operations Council recently held a webcast panel discussion on the 2025 State of Operations Talent Study Results. Our expert panelist included Matt Barnes. Matt is Managing Partner at Workfast Consulting, an operations consulting firm focused on helping people connect...
Leadership Is the Key to AI Adoption — Especially for COOs
AI adoption isn’t just a technology initiative — it’s an operational leadership challenge. While many executive conversations around AI still focus on productivity, the real question for operations leaders is: Is AI making work better for the people who keep the...
How to Find Hidden Gains in Everyday Tasks
“It was all right there in my own backyard.” This metaphor often rings true in business. Leaders do hours of research to identify processes, products, and services that uncover hidden gains and fail to look at what’s in front of them. Specifically, observing everyday...
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